Privacy Policy

Last modified: 7/06/2024

The confidentiality of visitors on our Website is of utmost importance to us, and we are committed to protecting it. This policy details how we handle your personal information. By consenting to our use of cookies in accordance with this policy during your first visit to our website, you allow us to use cookies every time you visit our site..

Collection of Personal Information

These various types of personal information may be collected, stored, and used:

  • Information about your computer, including your IP address, geographical location, browser type and version, and operating system.
  • Information about your visits and use of the website le, including referral source, duration of visit, pages viewed, and website navigation paths.
  • Information such as your email address, provided to us when you register on the site.
  • Information such as your name, surname, phone number, and email address, which you enter when subscribing to our newsletters or through the contact form.
  • Information you enter when using our website services to request a quote or accommodation.
  • Information generated when using our site, including when, how often, and under what circumstances you use it.
  • Information contained in any communications you send to us via email or through our website, including their contents and metadata.
  • Any other personal information you provide to us.

Before disclosing personal information about another person to us, you must obtain consent from that person regarding the disclosure and processing of their personal information in accordance with the terms of this policy.

How We Use Your Personal Information

The personal information provided to us through our website will be used for the purposes described in this policy or on the relevant pages of the website.

We may use your personal information to:

  • Administer our website and business;
  • Personalize our website for you;
  • Enable your use of the services offered on our website;
  • Send you non-marketing commercial communications (quotes, reservations) related to an inquiry you have made;
  • Send you our newsletter by email, if you have requested it (you can inform us at any time if you no longer wish to receive our newsletter);
  • Provide statistical information about our users to third parties (without these third parties being able to identify any individual user with this information);
  • Maintain the security of our website and prevent fraud;
  • Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website's private messaging service).

If you submit personal information (regarding workshops or other events you intend to conduct at our facility) on our website for publication purposes, we will publish them and may use this information according to the permissions you grant us. Without your explicit consent, we will not provide your personal information to third parties for their direct marketing or that of other third parties.

Sharing Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • To the extent required by law.
  • In connection with any ongoing or prospective legal proceedings.
  • To establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Unless stated otherwise in this policy, we will not transmit your personal information to third parties.

International Data Transfers

The information we collect may be stored, processed, and transferred to countries where we operate to allow us to use the information in accordance with this policy. The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America. Personal information that you submit for publication on the website le may be available worldwide via the internet. We cannot prevent the use, good or bad, of this information by third parties. You expressly agree to the transfer of personal information described in this section.

How We Retain Your Personal Information

In this section, we detail our data retention policy and procedures designed to help us comply with our legal obligations regarding the retention and deletion of personal information:

  • Personal information processed for any purpose is not kept for longer than necessary for that purpose or purposes.
  • Generally, we will delete personal data from these categories after X days from their recording to ensure reasonable use.
  • Notwithstanding other provisions in the previous section on the terms of keeping your personal information, we will keep documents (including electronic documents) containing personal data:
    • To the extent required by law;
    • If we believe the documents may be relevant to any ongoing or potential legal proceedings; and
    • To the extent you have clearly requested us to keep them for long-term service benefits.
    • The data is stored on servers as part of the services we have subscribed to with our host OVH, located at 2 rue Kellermann 59100 Roubaix, France.

According to the General Data Protection Regulation (GDPR), we have appointed a Data Protection Officer (DPO) within our team who will oversee the implementation of this policy. You can reach them at

How We Protect Your Personal Information

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. All personal information you provide to us is stored on secure servers (protected by passwords and firewalls). However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Your Rights

You can ask us to provide you with any personal information we hold about you, as well as exercise your right to modify or withdraw (in accordance with the right to be forgotten) such data. However, the transfer of such information will be subject to the following conditions:

  • Your request must be submitted to us in writing addressed to (name), our Data Protection Officer, at the following address: (ADDRESS).
  • Le Hameau de l'Étoile reserves the right to request any document that we reasonably deem necessary to verify your identity before providing you with the requested personal information.

You can ask us at any time not to process your personal information for marketing purposes. In practice, you will explicitly and in advance give your consent for us to use your personal information for marketing purposes, or we will provide you with an opportunity to refuse such use.

Third Party Websites

Our website contains hyperlinks to third-party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

Regarding the use of cookies on our site

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be "persistent" or "session" cookies:

  • A persistent cookie is stored by the browser and remains valid until its expiration date, unless deleted by the user before that date.
  • As for a session cookie, it expires at the end of the user's session, which occurs when the browser is closed.

Cookies generally do not contain any information that personally identifies a user, but the personal information we store about you may be linked to and obtained from the information stored in cookies. On the website, we use session cookies and persistent cookies. The names of the cookies we use on our website and the purposes for which we use them are described below:

  • We use Google Analytics on our website for: {INCLUDE ALL OTHER WAYS COOKIES ARE USED ON THE SITE} recognizing a computer when a user visits the website / tracking users as they navigate the website / improving the website's usability / analyzing the use of the website / administering the website / preventing fraud and improving website security / customizing the website for each user (other objectives?).

Most browsers allow you to refuse or accept cookies. For example:

  • With Internet Explorer (version 10), you can block cookies using the cookie management settings available by clicking on "Tools," then "Internet Options," "Privacy," and then "Advanced."
  • With Firefox (version 24), you can block all cookies by clicking on "Tools," then "Options," "Privacy," and selecting "Use custom settings for history" from the drop-down menu. Uncheck the box next to "Accept cookies from sites."
  • With Chrome (version 29), you can block all cookies by accessing the menu labeled "Customize and control" (represented by three vertical dots) and then clicking on "Settings." Next, click on "Show advanced settings" and under "Privacy," select "Content settings." In the "Cookies" section, choose "Block sites from setting any data."

However, it's important to note that blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you may not be able to use all the features of our website. You can delete cookies already stored on your computer. For example:

  • With Internet Explorer (version 10), you need to delete cookies manually (you can find instructions on how to do this here:;
  • With Firefox (version 24), you can delete cookies by clicking on "Tools," then "Options," and "Privacy." Next, select "Use custom settings for history," click on "Show Cookies," and then "Remove All Cookies."
  • With Chrome (version 29), you can delete all cookies by accessing the "Customize and control" menu, then clicking on "Settings," "Show advanced settings," "Clear browsing data," selecting "Cookies and other site data," and finally clicking on "Clear browsing data."


We may update this policy occasionally by publishing a new version on our website. You should check this page regularly to ensure you are aware of any changes. We may notify you of changes to this policy by email.