Frequently Asked Questions
1. Check-in / Check-out
The reception is open every day from 9am to 1pm and from 2pm to 6pm.
Check-in : the check-in takes place on arrival, when we hand you the key to your accommodation and inform you of all the details of your workshop.
Check-out Rooms must be vacated by 11 a.m. on the last day of the course. To validate your check-out, you will need to return the key to your accommodation.
2. Equipment
All our accommodations are equipped with bed linen, heating and fan.
Towels are provided for double rooms and double cottages.
For individual cabins, double cabins, tents, shared rooms, 3-4 person rooms, remember to bring your own towel.
For accommodations with shared bathroom facilities, remember to bring your own towel and open-toed shoes.
3. Sharing a room
All our accommodations are shared by default. With the exception of individual cabins.
We make sure that participants are not mixed according to gender or workshops.
If you wish to be accommodated with a person of your choice, it is necessary to specify it in the tab provided at the time of your reservation.
4. Late arrival
If you arrive after reception closes at 6pm, we will send you an email with detailed instructions. This email will include a code to access a key box located near reception, as well as a booklet containing your name and assigned accommodation.
5. Payment
Payment for your stay must be made directly on arrival at the Hameau. We do not require a deposit at the time of booking. Payment methods accepted include credit cards (CB), vacation vouchers, cash and cheques.
We don't offer individual accommodation with private bathrooms. However, we can arrange private double rooms, depending on the number of participants. A confirmation with the individual price (130-140-160€ full board, depending on the season) will be sent approximately 10 days before the start of the course. If we are unable to accommodate your request, you will be placed in the accommodation originally requested at the time of booking. In fine weather, we open the cabins.
Book now : Your reservation is made via a secure link sent by your coordinator after you have registered for the course. This link will enable you to choose from the accommodation available for the period of your course.
Cancel : To cancel your booking, please send us an e-mail. Your cancellation will be processed as soon as we receive your message. Don't forget to notify the course leader of your cancellation.
There are several ways to get to Hameau de l'Étoile. Please visit the access page to discover all the transport options available.
Be sure to use the following address: Domaine le Hameau de l'Etoile, Route de Frouzet, 34380 Saint Martin de Londres.
The chef and his team invite you on a gustatory journey, blending Mediterranean, Asian and Oriental cuisine. Fresh daily menu throughout your stay. All meals are buffet-style. Vegetarian at lunchtime, accompanied by a salad bar and a large cheese platter. In the evening, we offer a unique flexitarian menu (meat or fish), always with a vegetarian option. We can cater for gluten-free and lactose-free diets; please let us know when you arrive at the estate.
Our wine cellar puts forward our local winemakers and the Pic-Saint-Loup region.
We do not accept motorhomes, converted vehicles or campers on the estate, as stays at Hameau de l'Étoile are strictly residential. If you have a vehicle and do not wish to sleep in shared accommodation, you must reserve at least one place in a shared room. This gives them access to full-board catering and shared bathroom facilities. On arrival, they must make themselves known at reception to avoid being disturbed by our janitor.
Our sales team is on hand to help you organize your stay, whatever your workshop of course or seminar, from 9am to 6pm, Monday to Friday. Don't hesitate to contact us either by telephone on 04.67.55.09.03 or by the contact form. For quotation requests, we promise to get back to you within 48 hours.
We have a communications department that will support you, once the contract has been drawn up, in promoting your event on our various platforms (website, social networks, newsletter, photo/video, graphics).
If needed or for any emergencies, an on-call service is available from 11pm to 7am; 7 days a week on: 06 98 38 75 73.
Medical Emergencies :
Samu: please call 15
Fire brigade: please call 18.
4km from the hamlet, the commune of St Martin de Londres has all the facilities for medical emergencies: 4 doctors, pharmacy, dentist, physiotherapists, fire department rescue center...
Medical Offices :
Office of DRS Jouandon and Vincent
Center médical de la Prairie
2 chemin de la Prairie
34380 Saint Martin de Londres
04 67 55 01 69
Office of Dr. Gwenaelle Mathieu and of Dr. Hélène Renaud
Olivette Medical Center
10 rue de l’Olivette
34190 Ganges
04 67 73 85 52
Pharmacy :
Causse Pharmacy
Chemin de la Prairie
34380 Saint Martin de Londres
04 67 55 00 14
We are delighted to welcome you to our center, and we have made several accommodations to facilitate access for people with disabilities. Although our Hamlet, dating from the XIIᵉ century, has certain structural limitations, we have made sure to make your stay as comfortable as possible.
A path has been laid out for easy access to the restaurant, your accommodation and some practice rooms. For your convenience, we have a chalet Cassine PMR fully equipped, with a medical bed, adjustable bed table, spacious shower with chair and grab bars in the bathroom. A reserved parking space close to the chalet is also provided for your convenience.
The dining area is accessible via ramps to both indoor and outdoor terraces. However, the main buffet is located in the historic part of the Hameau, which is not easily accessible by wheelchair due to the steps. Don't worry! Our kitchen team will prepare a made-to-measure tray, which we'll bring directly to your table.
Just let us know when you arrive at the restaurant so we can make the necessary arrangements.
For breakfast, you can choose what you like from a list we'll send you in advance. A waiter will be happy to bring your breakfast and hot drinks to your table.
Finally, please note that PRM toilets are only available in the Cassine chalet. If you have any special requirements, please do not hesitate to let us know in advanceThis will enable us to better organize your stay and meals.
If you have any questions or special requests, please do not hesitate to contact us.
